
Upcoming
Events
Discover insights on the essential tips and best practice in taking your QA programme to the next level.
Upcoming
Training courses
A range of opportunities to improve individual and team performance with our training & development consultants who are contact centre professionals.
Harnessing the Human Element in Customer Interactions
Harnessing the Human Element in Customer Interactions
Date June 17, 2025Time 9:00 am - 12:00 pm EDTOrganizer BPA QualityCategory Training - Customer Experience
Personalizing Customer Engagement
Personalizing Customer Engagement
Date June 26, 2025Time 9:00 am - 12:00 pm EDTOrganizer BPA QualityCategory Training - Customer Experience
Harnessing the Human Element in Customer Interactions
Harnessing the Human Element in Customer Interactions
Date July 1, 2025Time 9:00 am - 12:00 pm EDTOrganizer BPA QualityCategory Training - Customer Experience
Personalizing Customer Engagement
Personalizing Customer Engagement
Date July 10, 2025Time 9:00 am - 12:00 pm EDTOrganizer BPA QualityCategory Training - Customer Experience
Harnessing the Human Element in Customer Interactions
Harnessing the Human Element in Customer Interactions
Date July 15, 2025Time 9:00 am - 12:00 pm EDTOrganizer BPA QualityCategory Training - Customer Experience
Personalizing Customer Engagement
Personalizing Customer Engagement
Date July 24, 2025Time 9:00 am - 12:00 pm EDTOrganizer BPA QualityCategory Training - Customer Experience